Question 1

What does Liaizon actually build?

Accepted Answer

We build and integrate AI automation systems. This includes AI voice receptionists, missed call SMS follow-ups, CRM automations, lead revival campaigns, and conversion-focused websites.

Question 2

Is this only for big companies?

Accepted Answer

Not at all. Our systems are built specifically for small and medium-sized businesses in Perth. In fact, SMBs benefit the most because they usually don't have the budget for a 24/7 human receptionist.

Question 3

Can the AI receptionist book appointments?

Accepted Answer

Yes. The AI connects directly to your calendar software, checks your real-time availability, and books the caller in securely.

Question 4

What happens if the AI cannot answer something?

Accepted Answer

We build in 'human-safe escalation'. If a question is too complex, urgent, or outside its knowledge base, the AI politely informs the caller and transfers the call to a real human on your team, or takes a detailed message.

Question 5

Can this connect with my existing CRM?

Accepted Answer

Yes, our systems integrate with most major CRMs and calendar tools. If you don't have a CRM, we can provide a powerful one as part of the setup.

Question 6

Do I need a new website?

Accepted Answer

Not necessarily. We can integrate our missed call and chat systems into your existing site. However, if your current site isn't converting traffic into leads, we highly recommend our Smart Website service.

Question 7

How quickly can this be implemented?

Accepted Answer

Most starter and growth systems are up and running within 2 to 4 weeks, depending on the complexity of your business rules and integrations.

Frequently Asked Questions